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Our Projects
Further details are available on request for all the projects listed below.
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DOCUMENT MANAGEMENT
This client imports over 100,000 documents into the QBIS document management system and requires searches into over 3 million documents within seconds. This client also uses the task management system to process hundreds of manual approvals per day.
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ON DEMAND TELEPHONY
This client uses the QBIS and QBIS Com infrastructure to enable remote home workers to network into a single environment to create a 24/7 telephone answering service for many companies. The philosophy is that you would always speak to a human operator. The operators are able to field calls from 100's of companies and put tasks into the back end task management system as well as sending out eMails and text messages to the relevant staff of those companies.
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RESOURCE MANAGEMENT
The client uses the on demand telephony provided by QBIS Com as well as the QBIS resource management package to enable them to take calls and place bookings for restaurants, therapists, and many others.
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SUPPORT & DEVELOPMENT
The client runs the membership management package of QBIS to help run their busy Gym. The system has a full "Swipe In" service that records their visits and helps staff chase up members that have not visited for a while. The system also tracks fitness and weight loss progress for members as well as helping with recruitment of new members.
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SYSTEM MIGRATION
Quest provided consultancy resource and systems for a server and database migration. With a heavily utilised database, the project had to be carefully timed, allowing only minimum downtime. Quest successfully managed the project with no perceptible notice to staff, except the vastly increased speed of the new system.
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WEB DEVELOPMENT
Quest developed a web-based catalogue of alternative practitioners. The web site enabled on-line registration, updates and multiple category look-ups for clients to find their nearest practitioner.
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SUPPORT & MAINTENANCE
Quest provide support & maintenance for the company's client-side access software systems.
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MARKETING & FULFILMENT COMPANY
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APPLICATION DEVELOPMENT
Quest took over the development and maintenance of this custom written ordering system adding considerable functionality to cater for their client requirements.
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SOFTWARE DEVELOPMENT COMPANY
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SUPPORT & DEVELOPMENT
Quest supply, support and maintain the company's client-side software access systems.
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SUPPORT & DEVELOPMENT
Faced with their existing developer retiring, Quest stepped into the breach, providing maintenance support for this critical bespoke application. The application runs a real-time database with links to a network of office nationwide.
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SUPPORT & MIGRATION
When the client took over another business, they inherited an unfamiliar database system for which they did not have any in-house expertise. IBM referred the client to Quest, who undertook a review of the system and its stability and developed modules to enable export to the client's main database system, thus saving the firm from having to make a major investment in new systems
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SUPPORT
Although the client were not large enough to warrant their own IT Manager, the complexity of their systems meant they had a need for these skills. Quest provide this back-up resource as and when required, enabling high availability of their network, without the associated expense of in-house I.T. staff.
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DATABASE PROVISION
Quest provide the client with database solutions for onward development.
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DIRECT SALES/MAIL ORDER BOOKS
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SUPPORT & MAINTENANCE
The company operated a complex direct marketing/commissions application, provided by an American software company. This system was critical to their operation. As such, they were at risk of potential system failure. Quest were able to maintain the system, ensuring 24/7 operation and the peace of mind that help was local, not 8000 miles away.
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SUPPORT & NETWORK and EMAIL SERVER SET-UP
When legislation required a major upgrading of a criminal law firms IT systems, they asked for tenders from a number of suppliers. Unfortunately, the highly technical specification caused consternation. Were they getting value for money? Did they need everything that was being quoted for? Would it do the job? These were all questions they found themselves unable to answer. Quest were referred as impartial consultants to advise on the tender process and after installation, act as IT consultants. Quest also installed a low-cost email system, saving several thousand pounds on alternative proposals.
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SUPPORT & MAINTENANCE
Quest supply, support and maintain the company's client-side software access systems.
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CONSULTANCY & SUPPORT
A charity dealing with cancer patients and their families. Needing guidance on the choice of IT systems, they turned to Quest who chose and installed the systems for them.
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SUPPORT & DEVELOPMENT
Faced with a critical application written in a language rapidly becoming obsolete, the institute faced some hard choices. Quests were able to rewrite portions of the application, to enable it to be run on a more modern database. Further modules were then added. The work saved the client from having to make redundant the heavily bespoke application and expend funds replacing it.
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UPPORT & DEVELOPMENT
When the developer of the client's critical Port Management System went out of business, midway through the development cycle, they needed urgent cover to ensure stability and onward development and support. Quest undertook a review of the product, helped to get the application stable and provide on-going support, consultancy and development resource.
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CONSULTANCY & DEVELOPMENT
The explosion of internet betting offered tremendous opportunities, but required large scale development and heavy duty web-based applications, running in multiple countries, with synchronised data, capable of taking massive loads at prime time sporting events, such as The Grand National. A daunting task. This PLC client proposed a listing on the UK AIM market. Quest undertook the development, which required database and web systems development and network installation logistics in the UK, Belize and Gibraltar. Upon completion of the web development, (the main asset of the company), the project was given a valuation of £27million by brokers for the float. The entire I.T project was managed by Quest.
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SUPPORT & EMAIL SERVER SET-UP
The client required a secure email facility for client systems. A cost effective Linux based email server solution was provided by Quest for a fraction of the cost of that quoted by others.
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UTILITIES ENGINEERING COMPANY
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SUPPORT & MAINTENANCE
A billion dollar division of a US top 100 company, needed to move a critical project management system off a redundant database technology running on redundant hardware. This meant swapping operating system, hardware platform and database all in one go. Quest successfully undertook the project, causing minimum disruption. The updated system can now interface with Earthtech's other systems, providing operational savings.
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SPECIALIST RETAILER COMPANY
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WEB DEVELOPMENT, EMAIL SERVER SET-UP, SUPPORT & DEVELOPMENT
This £50m turnover retail group wanted a web presence and e-commerce platform. Due to the changing nature of its products and the complexity of product types, (colours, sizes etc), they found it would not easily fit in an "of-the-shelf" e-commerce package. After looking at systems costing six figure sums, they came to Quest. A bespoke system was developed for the on-line shop, with a back-end link enabling easy input and extraction of data from other corporate systems.
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EMAIL SET-UP
This group holding company wanted a cost-effective email system, without the complexities of Microsoft Exchange. Quest provided and configured a low cost Linux email service for a fraction of the cost of a Microsoft Exchange based solution
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SUPPORT & DEVELOPMENT
The client is a specialised mini-department store, set in the beautiful Scottish countryside. Despite there remote location, they have built a thriving retail business, which developed a strong mail order division. Faced with the loss of the developer of the mail order system, the client was concerned about their ability to maintain the mail order system, which still required considerable onward development. Quest took over the system maintenance, providing support via dial-in connection. Once the existing system was stabilised, Quest undertook the required development to enable much faster stock management information.
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CHEMICAL TRANSPORT COMPANY
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SUPPORT & CONSULTANCY
When the client's new IT Manager took up his post, he was immediately confronted with a major issue, due to poor database management. Quest undertook emergency "surgery" to the system, enabling it to continue operating until a more orderly upgrade could be implemented.
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CONSULTANCY RESOURCE
IBM U2 division have utilised Quest resource for a number of their client's systems, where additional consultancy was required.
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CONSULTANCY RESOURCE
Informix have utilised Quest resource for a number of their client's systems, where additional consultancy was required.
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CONSULTANCY RESOURCE
Ardent have utilised Quest resource for a number of their client's systems, where additional consultancy was required.
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SOFTWARE DEVELOPMENT
Quest undertook a Lotus Notes project for this major airport, via its system supplier. By developing the system offshore, the supplier and client benefited from vastly reduced development costs, with greatly improved timescales.
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INTERNATIONAL ENGINEERING MANUFACTURER
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SOFTWARE DEVELOPMENT
The client realised that too much expensive engineers time was being taken up developing their own Lotus Notes applications. Quest provided development resource offshore, enabling a far greater return for the investment and enabling engineers to return to their core function.
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CONSULTANCY
Quest provided database consultancy to help the company evaluate its current database technology against other products.
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FULFILMENT/CALL CENTRE GROUP
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SUPPORT & DEVELOPMENT
When this client acquired a new fulfilment company, they inherited a major bespoke system. As the skill base they had did not match that needed for the acquired company, Quest were retained to support and develop the application. A number of additions have been made to the system, which now enables a wide array of stock and client management capabilities. The application is now capable of being run at all branches over a WAN (Wide Area Network), supporting input from over 1,000 call centre staff.
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DIRECT SALES/PARTY PLAN COMPANY
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SUPPORT & MAINTENANCE
The company runs custom software for the direct sales industry. Quest, who's consultants have extensive experience of this type of business, provide database access modules and supply, support and maintain the company's client-side software access systems.
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FULFILMENT/CALL CENTRE GROUP
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PLATFORM MIGRATION
To enable a greater degree of in-house support to be undertaken, Quest completed a major upgrade comprising a switch from Linux to NT operating system; a migration from Pick to Universe database and the project to be installed on a new server. As this was such a mission-critical system, uptime was imperative. Quest undertook the project in stages over successive weekends, to enable Monday to Friday operation. The in-house Microsoft-oriented support department are now able to look after the network needs of the system.
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TRAINING & CONSULTANCY
The client operated a number of call centres around the UK. Quest provided consultancy & training to the call centre operators.
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FULFILMENT/CALL CENTRE GROUP
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STOCK SYSTEM ADDITION
The client was experiencing stock issues, partly due to disparate, separate systems, with poor integration. To enable a more integrated environment, Quest developed and installed a replacement stock management system.
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MAJOR CONFECTIONARY MANUFACTURER
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WEB SITE TO DATABASE BACK-END INTEGRATION
The public web site for this major PLC's product purchases needed to interface to the contract fulfilment company's stock and fulfilment system. Quest provided the back-end database development to enable this project to go ahead.
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DATABASE BACK-END INTEGRATION
Quest were asked to undertake the back-end database development to enable the checking of stock availability and dispatch of orders via the contract fulfilment company.
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SOFTWARE DEVELOPMENT
Quest developed a reporting system to enable more accurate information to be received by this PLC from its fulfilment contractor.
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SOFTWARE DEVELOPMENT
Quest developed a secure remote access capability to enable military staff to access remote stock systems.
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INTERNATIONAL CREDIT CARD ISSUER
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DATABASE DEVELOPMENT
Quest developed a seamless import and data validation system to take third party information and convert it into acceptable product order format for dispatch of marketing brochures and promotional items. These orders were then automatically fed into the contract fulfilment company's system for processing.
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INTERNATIONAL DIRECT SALES COSMETICS COMPANY
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SUPPORT & DEVELOPMENT
A Direct Sales subsidiary of a multi-billion dollar US. Quest provides local support for their database system, ensuring 24/7 capability.
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CONTAINER STORAGE & DISTRIBUTION
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SUPPORT & MAINTENANCE
Quest provided maintenance, training and support to this major road/rail container operator.
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WEB DEVELOPMENT
This retail warehouse operator required a bespoke e-commerce web-site system, with full contact management facility to run a branded "club" for retail clients. Quest developed and hosted the system on an ASP basis, offering the client a strong and sophisticated web presence, without the associated expense.
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DATABASE MIGRATION
Faced with a difficult conversion and data extraction project to interface with Caterpillar systems, the Perkins division decided they needed help. They approached IBM, who referred them to Quest. Our experience in this area meant the perceived difficulty was quickly minimised and Quest completed the project on time and on budget.
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CONSULTANCY & DEVELOPMENT
Teamwork required extra resource to handle a very large and urgent development project for a leading airline booking operation. Quest were able to undertake the project, enabling in-house staff to remain on existing projects.
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CONSULTANCY ON WEB/DATABASE DEVELOPMENT
A leading chauffeur-driven car hire company utilised Quest for technology support in developing and implementing their web-based car ordering system.
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PHARMACEUTICAL DISTRIBUTOR
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CONSULTANCY & DEVELOPMENT
This overseas based client required server set-up and database installation and development of their application. Quest personnel undertook the project overseas and support the system remotely.
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SWEDISH ENGINEERING COMPANY
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CONSULTANCY & DEVELOPMENT
Unable to find the resource to undertake a development project, the company were referred to Quest in the UK. Quest personnel undertook the project both remotely and on site in Sweden.
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UK LEADING WOOL PROCESSOR
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SUPPORT & DEVELOPMENT, SYSTEMS MIGRATION
Faced with their mission-critical systems running on a redundant database on obsolete hardware, this client was referred to Quest to carry out a database migration and application conversion. The resultant system was then installed on new servers running Linux operating system. On completion, this major project was enhanced with further application development.
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TOP THREE - LEADING UK BOOKMAKER
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WEB/DATABASE DEVELOPMENT
Quest resource was requested by the IBM owned division to help develop it's clients web-betting project. Quest undertook database to web integration for what became one of the webs most heavily used sites
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CONSULTANCY
Software consultancy to ensure that third party software development had been correctly implemented and functioned according to specification
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CONSULTANCY
A branch-wide review and audit of software system to ensure functionality was performing as per specification.
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